Episode 250

full
Published on:

9th Oct 2025

Before You Automate, Communicate - Challenge Recap

Most system struggles aren’t tech problems — they’re communication gaps. In this episode, I’m unpacking what I learned from hosting the Client Email Glow-Up Challenge and why clear client communication has to come before you start automating anything.

You’ll hear the biggest wins from participants, the ah-ha moments that changed how I teach Email Like You Mean It, and the one shift that makes every workflow easier to build and actually use.

If your emails still feel stiff, scattered, or inconsistent, this is your reminder: start with the words first. Then build the systems to match.


What You’ll Learn in This Episode:

  • Why automation can’t fix unclear or inconsistent communication
  • How better emails lead to better workflows (not the other way around)
  • The simple exercise from the Glow-Up Challenge that revealed hidden touchpoints
  • How rewriting a few key emails can instantly strengthen your client experience
  • The real magic behind combining Email Like You Mean It + Systems in Session

🔗 Links Mentioned:


Show artwork for Business-First Creatives

About the Podcast

Business-First Creatives

Every creative deserves to turn their craft into a business that brings them joy and profit. Here you'll find a no-BS approach to what it takes to put the business first, prioritizing the systems and strategies that will actually move the needle and ensure your creative business is profitable rather than an expensive side-hustle. Your host is Colie James, a Disney-loving family photographer, and filmmaker turned Workflow and Automations Guru who helps creative service providers automate their sh*t, reclaim their time and get back to living!