Podchaser Logo Rate on Podchaser

Episode 9

full
Published on:

1st Aug 2022

Conducting Consistent Customer Research with Nadine Nethery of CAN DO! Content

In today’s episode with Nadine of Can Do! Content, we are exploring the idea of conducting consistent customer research to fuel all the messaging in your business.  Basically letting your potential and current clients give you all the words you need to talk about your offer and attract other dream clients for your offers & services.

Nadine specifically identifies herself as a strategic copywriter and I adore anyone who puts strategy-first. This conversation fully covers the when, how, and why of customer research with a peek at how Nadine does this in her own business on auto-pilot.

Here are the highlights…

[00:18] About Nadine’s business

[01:13] Entrepreneur or Creative-First?

[02:40] What is Voice of Customer Data and why should we care?

[03:59] How to collect data from your own customers

[08:11] Providing value as a means to collect data

[09:42] What if you are a newbie and have very few clients?

[15:45] How Nadine is conducting consistent customer research on autopilot

[19:37] Making Customer Research a habit

[21:44] Making time to review and implement this data

[25:09] Nadine’s biggest fuckup in business and how her business changed

[27:35] Being consistent in your photography and systems

[30:06] Her offers, including the fabulous Audience Success Formula for your DIY peeps


Full show notes


You can find out more about Nadine here:

Visit her website

Follow her on Instagram

Learn more about her Audience Success Formula


---

ARE YOU READY TO CREATE CONSISTENT SYSTEMS IN YOUR BUSINESS?


Dubsado VIP Experience: This is a fully done-for-you offer for creative entrepreneurs and service providers, which includes full strategy and implementation to provide each and every one of your clients with an amazing + consistent experience.  https://coliejames.com/dubsado-vip-day


CRM Blueprint - Dubsado Implementation Course for Photographers: This is a done-with-you group program option, specifically for photographers.  Go through the course at your own pace, implement the strategy and templates provided, but have the ability to ask questions and get 1:1 guided help during the weekly Q&A calls. https://coliejames.com/crm-blueprint-dubsado

Next Episode All Episodes Previous Episode

Listen for free

Show artwork for Business-First Creatives

About the Podcast

Business-First Creatives
A podcast about systems, workflows, and business advice for creative service providers.
Business-First Creatives is a podcast for photographers and creative service providers who want to build a profitable, sustainable business without drowning in admin work, client experience chaos, or systems that let you down.

This show delivers clear, actionable conversations around marketing, CRM workflows, client communication, Dubsado and Honeybook automation, Airtable systems, and workflow strategies, giving photographers and creative entrepreneurs the systems that scale, operational clarity, and strategic, human-first client experiences they need to build streamlined, referral-worthy business operations that don't require working 24/7.
If you're tired of babysitting your inbox, chasing down contracts, or watching your workflows break the moment you look away, this show will help you move beyond "figuring it out as you go" and toward a creative business that brings you joy and a paycheck.

This podcast provides answers to questions like:
How do I automate my client journey without losing the personal touch?
What CRM workflows do photographers and creative businesses need?
How can I use Dubsado or Honeybook to streamline my client experience?
What systems do photographers need to save time and deliver exceptional client experiences?
How do I reduce admin time in my creative service business?
Why do my workflows keep letting me down (and how do I fix them)?
How can I build a profitable creative business that brings me joy and a paycheck?
What's the best way to communicate with clients throughout their journey?
How do I create systems that work even when I'm not babysitting them?
How can I map my client journey to convert more inquiries into bookings?

Hosted by Colie James, a Dubsado Certified Specialist, Honeybook Educator, and Workflow and Automations Guru with 10+ years helping creatives systemize their businesses—this show delivers practical, no-BS guidance for photographers and creative entrepreneurs who are ready to streamline their client journey, automate their operations, and make money from their craft.

If you're done dropping balls and ready to build a business-first creative operation with systems that scale, you're in the right place.

Find out more about Systems in Session ➡️ https://coliejames.com/systems-in-session