Why Clear Client Communication Is Non-Negotiable for a High-Touch Experience

Today’s episode is a replay from a conversation that originally aired on the Capture the Chaos podcast with Brittnie Renee—and it perfectly captures this client communication shift I’ve been talking about more and more lately.

We’re diving into why clear client communication should be non-negotiable if you want to deliver a truly high-touch experience. Not luxury for the sake of luxury—but an experience that feels intentional, professional, and confidence-building at every step.

If your systems technically work but still require too much babysitting, this episode will help you understand why communication—not more automation—is usually the missing piece.

In This Episode, We Talk About:

1. Why fixing broken workflows alone doesn’t fix a poor client experience
2. How email communication builds trust and connection throughout the process
3. Why clients need guidance even when your automation is working
4. The difference between moving tasks forward and guiding people forward
5. How clear communication supports a high-touch experience without adding more manual work

Mentioned Links & Resources

1. Email Like You Mean It (Live 5-Day Client Communication Sprint - starts Feb 2nd): coliejames.com/email
2. Listen to Capture the Chaos podcast: brittnierenee.com/capture-the-chaos-podcast