Systems in Session: Mastering Your Client Journey ft. Erin Belles

What happens when a creative business owner finally finds the systems support she didn’t know she needed? Absolute magic.

In this episode, I’m joined by Erin Belles, a custom framer and photographer who discovered my work through a two-year-old podcast episode. Three days later, she was a Systems & Session client. We dive deep into how she went from barely using Dubsado to confidently running a luxury client experience from start to finish.

Erin shares how she created a branded, high-touch proposal, wrote 33 pre-written emails during a solo hotel “workcation,” and built workflows for every offer—including newborns and heirloom portraits. If you’ve been dreaming of systems that make your business feel easier, this one’s for you.

Find It Quickly:

00:28 - Creating A Unique Client Experience

01:18 - The Journey to Finding the Right System

02:25 - Implementing Dubsado: Challenges and Successes

05:41 - Creating a High-Touch Proposal

13:05 - The Importance of Client Communication

18:41 - Morning Routine and Work-Life Balance

19:17 - Family and Newborn Workflows

21:26 - Creating and Customizing Proposals

22:38 - Email Systems and GPT Integration

25:57 - Refining Client Communication

28:07 - Final Thoughts and Testimonials